Recent Customer service expereince with Autohome USA.

[DCH109]

Had the dealership changed hands?

about 4 years ago i had to deal with them for questions on my old Adventure model. They were fantastic and even recalled when they brought them in. They offered to send me the parts I needed. So my experience with them was good, but then I do not think they were as popular as now.

 

[The Raven]

Updated original post with resolution.

 

[mep1811]

.Andrew finally called me. I think the BBB complaint sparked some action as he was bummed about it.

After a year, I am finally getting what I ordered and he threw in free shipping. I told Andrew that he need to more responsive to calls. He claimed he was always on the phone. I also told him about the two threads on the portal about the lack of customer service.

Andrew just sent me an email with a nice apology and identified what went wrong. I think things should improve.

 

[jacobconroy]

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